HART Sport Equipment

COVID-19 UPDATE: We are still shipping nationally and offering Click & Collect from our Auckland warehouse. Our showroom is now OPEN under Level 2.5 guidelines.

HART Sport Equipment
  • FAQs

ORDERS FAQs

Where is my confirmation email?

What forms of payment do you accept?

Can I make changes to an existing order?

How do I cancel my order?

Can I get a proforma invoice?

PAYMENT FAQs

What forms of payment do you accept?

Is it safe to use my credit card online at Hart Sport?

How do I pay by account?

How do I pay by Electronic Funds transfer?

How do I use a promotion code?

DELIVERY FAQs

Do you send to PO Boxes or Parcel Lockers?

How do I track my order?

What delivery methods does HART Sport offer?

Authority to leave

Will the driver call me?

Do I need to sign for my delivery?

Will they take my order to the local post office?

Alternative collection points

If I miss my delivery, where do I collect it from?

My order is missing, what do I do?

One or more of my boxes is missing?

Can I collect my order?

Do you deliver to a business address?

Can I change my delivery address?

RETURNS FAQs

What is your returns policy?

How do I return my purchase?

Who pays for postage on returned items?

Do you refund faulty items?

Can I return a sale or discounted item?

Can I exchange my purchase?

Can I track my exchange?

How do I know you’ve received my return?

When will I receive my refund?

ACCOUNT FAQs